Let me make it clear about Consumer Complaint Database

This database is an accumulation of complaints about customer products that are financial solutions that individuals delivered to businesses for response.

What to understand before the database is used by you

Complaints are posted following the business reacts, confirming a relationship that is commercial the customer, or after 15 times, whichever comes first. Get the full story

Complaints aren’t necessarily representative of most consumers’ experiences having a product that is financial business. Discover more

We do not verify all of the allegations in issue narratives. Discover more

Our interactive map shows complaints submitted over the past 3 years. You’ll switch between your total complaints submitted or complaints submitted per 1,000 populace (the full total wide range of complaints into the geographic area per 1,000 people surviving in that area, in line with the 2017 United states Community Survey (ACS) information).

Choosing the continuing state takes one to the Consumer Complaint Database where you are able to use more filters or replace the period of time. View interactive map

Complaints Complaints per 1,000 populace

View, sort, and filter data right in your web web web browser.

All issue information we publish is easily designed for anyone to make use of, evaluate, and build in.

Every springtime, we report to Congress about styles noticed in the complaints we received the previous year in our customer Response Annual Report.

About the database

97% of complaints delivered to organizations get responses that are timely

The Consumer Complaint Database is an accumulation of complaints about consumer products that are financial solutions we provided for businesses for response. Complaints are published following the company reacts, confirming a relationship that is commercial the customer, or after 15 times, whichever comes first. Complaints referred to many other regulators, such as for instance complaints about depository organizations with significantly less than ten dollars billion in assets, aren’t posted within the Consumer Complaint Database. The database generally updates day-to-day.

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What you need to start thinking about while using the information

This database is certainly not a sample that is statistical of’ experiences in the marketplace. Complaints aren’t necessarily representative of most consumers’ experiences and complaints usually do not constitute “information” for purposes regarding the Ideas Quality Act .

Complaint volume should be thought about within the context of business size and/or market share. For instance, organizations with an increase of clients may have significantly more complaints than businesses with less clients. We encourage one to set grievance information with general public and private data sets for extra context.

The Bureau posts the customer’s narrative description of his / her experience in the event that customer opts to fairly share it publicly and following the Bureau takes steps to eliminate information that is personal. We do not verify most of the allegations in grievance narratives. Unproven allegations in customer narratives should really be viewed as viewpoint, maybe maybe maybe not reality. We try not to follow the views expressed and also make no representation that customers’ allegations are accurate, clear, complete, or impartial in substance or presentation. Users must look into just exactly what conclusions could be fairly drawn from complaints alone.

How exactly we utilize issue information

Complaints can provide us insights into dilemmas individuals are experiencing available on the market which help us regulate customer financial loans and solutions under current federal customer economic laws and regulations, enforce those laws and regulations judiciously, and teach and enable customers in order to make informed financial choices. We also report on grievance styles yearly in Consumer Response’s Annual are accountable to Congress.

97% of complaints delivered to businesses get prompt reactions

Previous changes towards the database

In 2017, we made some changes to the way products, sub-products, issues, and sub-issues are grouped april. The Consumer Complaint Database shows the buyer’s products that are original sub-products, dilemmas, and sub-issues choices in line with your options available in the kind during the time the buyer presented the grievance.

Down load the info

Our reports emphasize a number of exactly just what we are seeing into the complaints we handle, but know there are many more approaches to make use of, evaluate and build from the information. That is why we have the ability for you to install the info, even as we took actions to eliminate private information.

You can install all problem data as either a CSV or JSON file right here, you can also install a subset for the data—such as all complaints for the product—by that is specific the total information set and exporting your outcomes.

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